🛠 Tech Stack

💼 About This Role

You'll serve as a key escalation point for enterprise WordPress support, tackling complex technical challenges in a globally distributed engineering organization. Your work directly impacts customer stability, security, and operational excellence. You'll collaborate with engineering, success, and support teams to drive platform improvements and share knowledge.

🎯 What You'll Do

• Deliver advanced support through ticketing systems and customer calls.
• Investigate and resolve escalated WordPress issues including plugins and APIs.
• Perform in-depth debugging using logs, monitoring tools, and code analysis.
• Build and maintain internal knowledge resources and troubleshooting guides.

📋 Requirements

• WordPress expertise including themes, plugins, hooks, and WP-CLI.
• PHP and JavaScript proficiency for debugging and troubleshooting.
• Customer-facing technical support experience in enterprise environments.
• Web technology knowledge: REST APIs, HTTP, DNS, Git, and version control.

✨ Nice to Have

• Familiarity with WooCommerce, Gutenberg, or reverse proxies.
• Experience with enterprise-level WordPress hosting environments.
• Knowledge of New Relic, Kibana, or similar observability tools.

🎁 Benefits & Perks

• 🏠 Fully remote work environment.
• 💰 Competitive salary with transparent compensation.
• 🏖️ Open vacation policy for work-life balance.
• 📚 Continuous learning in WordPress and open-source technologies.

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Technical Interview· 60 min
3. 3Hiring Manager Interview· 45 min