Description

You will communicate ticket information, process orders, and collect payments to help guests select the best event options. You'll provide excellent customer service, resolve concerns, and contribute to a positive team environment while working in a fast-paced setting.

Requirements

• A minimum education level of: High School Diploma or its equivalency
• A minimum of 1+ years of related work experience
• Excellent customer service skills
• Must be able to work independently and in a team setting
• Good communication skills to effectively communicate with customers and co-workers
• Basic Math skills
• Must be responsible and professional
• Effective decision-making skills
• Demonstrated ability to work in a fast-paced environment
• Available to work flexible hours, including nights and weekends

Responsibilities

• Accurately and efficiently processes orders for and collect payments from guests
• Follow cash handling and inventory procedures to ensure security of assets and inventory
• Greet customers with a positive and friendly demeanor
• Assist guests by providing information, answering questions and processing requests
• Resolve customer concerns by providing superior customer service, utilizing common practices for resolution and escalating to supervisor when needed
• Provides upselling opportunities to similar events in the genre by demonstrating a strong knowledge of upcoming events
• Contributes to the team dynamic by assisting coworkers, maintaining the facilities’ cleanliness and helping to develop and maintain a positive work environment