🛠 Tech Stack

💼 About This Role

You'll help small businesses succeed by providing exceptional support for our payment platform. You'll resolve customer inquiries, guide them on platform features, and collaborate with teams to improve the user experience. This fully remote role offers growth opportunities in a fast-paced fintech environment.

🎯 What You'll Do

• Respond to customer inquiries via email and chat
• Provide guidance on platform features and benefits
• Investigate and resolve payment processing issues
• Escalate complex cases and maintain ownership

📋 Requirements

• 6 months of customer support experience
• Excellent written and verbal English
• Solution-oriented critical thinking skills
• Ability to multitask in a fast-paced environment

✨ Nice to Have

• Familiarity with Intercom or Zendesk
• Additional language skills
• Experience with Confluence

🎁 Benefits & Perks

• 🏠 Fully remote work with flexible schedule
• 📚 Comprehensive onboarding and training
• 📈 Growth opportunities
• 🤝 Supportive team environment