🛠 Tech Stack

💼 About This Role

You'll provide first-level technical support across Mac and Windows environments for a global live entertainment company. You'll manage incident tracking in ServiceNow and support onboarding/offboarding. This role offers exposure to cloud and mobile device management.

🎯 What You'll Do

• Provide first-level technical support for laptops, apps, and network issues
• Track and resolve support requests using ServiceNow
• Deploy and configure laptops for new hires
• Support user account setup and deactivation in Azure AD

📋 Requirements

• High School Diploma or equivalent
• 1-2 years of related work experience
• Basic familiarity with Microsoft Azure Active Directory
• Experience troubleshooting hardware/software on macOS and Windows

✨ Nice to Have

• BA/BS degree preferred
• Knowledge of the music industry
• Knowledge of servers and system troubleshooting

🎁 Benefits & Perks

• 🏖️ Paid time off including holidays, vacation, sick time
• 🩺 Medical, dental, and vision insurance
• 💰 401k plan with 3% employer match
• 👶 Parental leave
• 💼 Life insurance and flexible spending accounts

📨 Hiring Process

Estimated timeline: 1-3 weeks · AI estimate

1. 1Phone Screen· 30 min
2. 2Technical Interview· 60 min
3. 3Hiring Manager Interview· 45 min

🚩 Heads Up

• Employer does not offer work visa sponsorship for this position