💼 About This Role

You'll define the customer's experience at a veterinary emergency hospital through service, focus, and participation. You'll oversee all customer communications, deliver personalized experiences, and resolve concerns with empathy. This role offers unparalleled opportunities for learning and mentorship and a path to grow your career.

🎯 What You'll Do

• Greet customers with warmth and urgency in person, over phone, or online
• Oversee customer communications and route urgent medical calls to doctors
• Deliver personalized experiences and find creative ways to say 'yes'
• Process payments accurately and protect personal/financial information

📋 Requirements

• 2+ years of experience in a customer service role
• Advanced knowledge of computer programs and practice management software
• Highly organized with strong attention to detail
• Availability to work nights, weekends, and holidays on a rotating basis

✨ Nice to Have

• Experience in a veterinary or medical setting
• Bilingual skills

🎁 Benefits & Perks

• 🏖️ Competitive compensation with base and 401K match
• 🏥 Comprehensive health and wellness benefits starting day one
• 📚 Learning and growth with VEG-created programs and $2,500/year travel stipend
• 👶 Paid parental leave up to 12 weeks at 100% salary
• 💸 Student loan repayment for clinical roles