💼 About This Role

You'll join the Helpdesk team at Ivalua, a leader in cloud procurement solutions, providing level 1 support to EMEA clients. You'll handle phone, email, and ticket requests, resolving issues and escalating when needed. This role offers training on Ivalua Buyer and a collaborative international environment.

🎯 What You'll Do

• Answer user calls via phone, email, and ticketing system
• Analyze and qualify anomalies reported by clients
• Resolve client tickets per internal procedures
• Escalate incidents to N2 or N3 support teams

📋 Requirements

• Bac+2 degree or equivalent
• First experience in client management or user assistance
• Fluent in French, English, and German
• Comfortable with software and office tools

✨ Nice to Have

• Experience with ticketing tools
• Knowledge of procurement software

🎁 Benefits & Perks

• 🏖️ Hybrid work model (3 days on-site, 2 remote)
• 🍽️ Weekly team lunch provided by company
• 📚 Training and career development program
• 🌍 International and diverse team environment
• 🎉 Company events (sports, music, team building)

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Phone screen with recruiter· 30 min
2. 2Technical interview with team· 60 min
3. 3Final interview· 45 min