💼 About This Role

You'll provide onsite and remote technical support to employees in our London office, focusing on excellent customer service. You'll manage ticket queues, resolve technical issues, and support IT hardware and software procurement. This role offers the chance to work in a dynamic environment with a global team dedicated to patient health.

🎯 What You'll Do

• Monitor assigned tickets and incident management ticket queue.
• Own tickets throughout the incident lifecycle with timely updates.
• Procure, provision, and support IT hardware and software.
• Engage vendors for technology repair and support.

📋 Requirements

• 2 years of technical support experience.
• Associates degree or equivalent industry certifications.
• Analytical and problem-solving skills.
• Excellent verbal and written communication skills.

✨ Nice to Have

• Experience with business acquisitions and systems integrations.
• Knowledge of ISO-27001 and IT security policy governance.
• Familiarity with IT configuration and implementation projects.

🎁 Benefits & Perks

• 🏖️ Flexible working with in-office and home options.
• 📚 Access to thousands of on-demand training sessions.
• 🌍 Global career mobility and cross-capability moves.
• 👨‍👩‍👧‍👦 Enhanced parental leave and Fertility Friendly accreditation.
• 💡 Employee Network Groups for diversity and inclusion.

📨 Hiring Process

Estimated timeline: 3-5 weeks · AI estimate

1. 1Application Review· 1-2 weeks
2. 2Phone Screen· 30 min
3. 3Technical Interview· 1 hour
4. 4Offer· 1 week