Description

You will help B2B e-commerce customers with software, shipping, and financial issues via calls, chats, and tickets. Your goal is to empower customers to become shipping experts while contributing ideas to improve support processes.

Requirements

• Full professional proficiency in English and French
• Great communication skills
• Curious and willing to learn
• Ability to multitask and stay calm under pressure
• Based in Zagreb, Croatia

Responsibilities

• Handle customer inquiries across calls, chats, and tickets
• Provide guidance on software, shipping logistics, and financial matters
• Empower customers to make confident decisions
• Identify patterns and suggest improvements to customer experience
• Explore growth areas like process optimization or training