Description

You will lead an IT helpdesk and sysadmin team, elevating them from reactive support to a proactive, process-driven service organization. You will own the IT project roadmap, improve onboarding/offboarding automation, and drive operational excellence across the company.

Requirements

• Experience in IT leadership and people management
• Strong background in systems administration and helpdesk operations
• Process design and operational rigor skills
• Security-minded systems thinking
• Vendor management and stakeholder collaboration experience

Responsibilities

• Lead and coach the IT helpdesk and sysadmin team
• Own and prioritize the IT project roadmap
• Design and automate employee onboarding and offboarding program
• Improve helpdesk SLAs, ticket workflows, and project intake
• Establish KPIs and implement continuous process improvements