2h ago
Services Partnerships Manager
Remotely in the USA
full-timesenior RemoteAI-powered customer experience
Description
You will own and grow a portfolio of strategic CX and regional systems integrators across North America, driving pipeline, influencing complex enterprise sales cycles, and ensuring successful go-to-market execution. This is a hands-on, deal-oriented role at the intersection of partnerships, sales, and delivery.
Requirements
- 5+ years experience in partnerships, alliances, or enterprise sales within SaaS, CCaaS, or cloud ecosystems
- Experience working with CX Integrators, consulting firms, or systems integrators in a co-sell motion
- Proven ability to influence and drive complex enterprise sales cycles in partnership with Sales teams
- Strong operator mindset with focus on execution, pipeline generation, and deal progression
- Familiarity with Microsoft and/or SAP ecosystems is a strong plus
Responsibilities
- Own and grow relationships with focused portfolio of CX Integrators and Regional Systems Integrators, driving partner performance and accountability
- Develop and execute joint business plans including GTM strategy, pipeline targets, enablement, and delivery readiness
- Drive pipeline creation through account mapping, joint prospecting, and opportunity planning with partners and internal Sales teams
- Lead partner-sourced and partner-influenced deals end-to-end, proactively identifying and resolving risks, gaps, and blockers
- Orchestrate deal execution across Sales, Solution Engineering, and Professional Services to maintain momentum and alignment
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