2h ago

Services Partnerships Manager

Remotely in the USA
full-timesenior RemoteAI-powered customer experience

Description

You will own and grow a portfolio of strategic CX and regional systems integrators across North America, driving pipeline, influencing complex enterprise sales cycles, and ensuring successful go-to-market execution. This is a hands-on, deal-oriented role at the intersection of partnerships, sales, and delivery.

Requirements

  • 5+ years experience in partnerships, alliances, or enterprise sales within SaaS, CCaaS, or cloud ecosystems
  • Experience working with CX Integrators, consulting firms, or systems integrators in a co-sell motion
  • Proven ability to influence and drive complex enterprise sales cycles in partnership with Sales teams
  • Strong operator mindset with focus on execution, pipeline generation, and deal progression
  • Familiarity with Microsoft and/or SAP ecosystems is a strong plus

Responsibilities

  • Own and grow relationships with focused portfolio of CX Integrators and Regional Systems Integrators, driving partner performance and accountability
  • Develop and execute joint business plans including GTM strategy, pipeline targets, enablement, and delivery readiness
  • Drive pipeline creation through account mapping, joint prospecting, and opportunity planning with partners and internal Sales teams
  • Lead partner-sourced and partner-influenced deals end-to-end, proactively identifying and resolving risks, gaps, and blockers
  • Orchestrate deal execution across Sales, Solution Engineering, and Professional Services to maintain momentum and alignment
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