💼 About This Role

You'll be the first point of contact for barbers and shop owners using the SQUIRE platform, resolving inquiries via chat, email, and phone. Your work directly helps 30,000+ barbers thrive by troubleshooting issues and ensuring a positive experience. This fully remote role offers a supportive team culture and opportunities for growth.

🎯 What You'll Do

• Respond to customer inquiries via chat, email, and phone
• Troubleshoot and resolve technical and account issues
• Escalate complex cases to Tier II or other departments
• Maintain records of interactions and resolutions

📋 Requirements

• 1+ years of technical support experience
• Experience with Android, Apple, Mac, PC operating systems
• Strong problem-solving and communication skills
• Ability to work 40 hours/week within EST hours

✨ Nice to Have

• Understanding of payment processing and devices
• Flexibility to work weekends/evenings

🎁 Benefits & Perks

• 💰 $52,000 base salary plus stock grant
• 🏥 100% employer-paid medical, dental, vision for you and dependents
• 📈 401K plan with company contribution
• 🏖️ Generous PTO and Parental Leave