Tech Stack

Description

You will serve as the primary point of contact for new customers from post-sale through go-live, acting as the face of Casap during onboarding. You will lead technical kickoff calls, translate client requirements into technical specs, and coordinate with client-side teams to drive integrations forward. Your role involves partnering closely with internal engineering and product teams to scope work and keep implementations on track while representing Casap with professionalism when working with financial institutions.

Requirements

• 5+ years of experience in technical project management, solutions engineering, or customer implementation roles, ideally in SaaS or fintech
• Strong technical fluency — able to understand APIs, data workflows, and customer environments, and translate requirements for engineering teams
• Direct experience working with enterprise clients, especially in financial services, fintech, or other regulated industries
• Proven track record managing complex, cross-functional projects involving product, engineering, and external stakeholders
• Excellent communication skills with the ability to engage both technical and executive-level stakeholders
• Highly organized and detail-oriented, with the ability to manage multiple projects in fast-paced environments
• Bonus: Familiarity with fraud systems, payment infrastructure, or chargeback processes

Responsibilities

• Serve as the primary point of contact for new customers from post-sale through go-live, acting as the face of Casap during onboarding
• Lead technical kickoff calls, walking clients through the implementation plan and aligning on scope, timeline, and integration needs
• Translate client requirements (e.g. stack, fraud workflows, capabilities) into clear technical specs for the engineering team
• Coordinate with client-side IT, InfoSec, and fraud teams to drive integrations forward and address security or infrastructure needs
• Partner closely with internal engineering and product teams to scope work, remove blockers, and keep implementations on track
• Manage all onboarding meetings and communications with a white-glove, enterprise-ready approach
• Represent Casap with professionalism and executive presence when working with financial institutions, credit unions, and fintechs
• Ensure a smooth handoff to the platform support team once clients are fully live and integrated