🛠 Tech Stack

💼 About This Role

You'll provide in-depth technical support for the Celonis Platform, working with ITSM processes and performing root cause analysis. Your work ensures customers resolve complex issues, enabling intelligent business processes.

🎯 What You'll Do

• Provide in-depth technical support for customer issues
• Drive and resolve complex tickets per ITSM processes
• Participate and drive regular Root Cause Analysis cycles
• Contribute to Continual Service Improvement initiatives

📋 Requirements

• Education in IT, Computer Science, or Engineering
• First experience as Technical Support Engineer
• Working ability of Linux/Unix systems
• Knowledge in one or more: SSO, JKS, Docker, Kubernetes, Python, Java

✨ Nice to Have

• Experience with database systems and SQL
• Experience with AWS and/or MS Azure
• Customer contact experience

🎁 Benefits & Perks

• 🏖️ Unlimited PTO
• 👨‍👩‍👧 24 weeks paid parental leave for primary carers
• 📈 Restricted Stock Units (RSUs)
• 💪 Wellhub memberships and mental health counseling
• 🌍 Annual Impact Days for volunteer work

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Call· 30 min
2. 2Technical Interview· 60 min
3. 3Offer· 15 min