💼 About This Role

You'll deliver high-quality, accurate resolutions to customers, troubleshooting issues and providing proactive solutions. Your core impact is ensuring customer satisfaction while meeting performance metrics. This role emphasizes collaboration in a team environment.

🎯 What You'll Do

• Handle a high volume of inbound calls daily.
• Respond promptly to customer inquiries via phone, email, and chat.
• Document detailed records of customer interactions.
• Meet or exceed performance metrics like satisfaction and resolution time.

📋 Requirements

• 12+ months experience in Customer Support, preferably in SaaS.
• U.S. healthcare billing experience highly desired.
• Ability to troubleshoot technical issues independently.
• Strong verbal and written English communication skills.

✨ Nice to Have

• Experience with cloud-based software solutions.
• Experience in technical support.

🎁 Benefits & Perks

• 🏥 Healthcare benefits
• 💻 Dell discount for work from home basics
• 🏋️ Gympass for fitness apps
• 🧠 Telus Employee Assistance Program for mental health
• 👶 Wellness and childcare subsidy (Costa Rica)