🛠 Tech Stack

💼 About This Role

You'll provide warm, expert assistance to pool pros across phone, email, and chat, helping them succeed with Skimmer's platform. You'll educate users on software capabilities and troubleshooting while partnering with Product, Success, and Engineering to bridge user feedback and technical solutions. This role offers the chance to become a Skimmer authority in a mission-driven, remote-friendly culture.

🎯 What You'll Do

• Provide support across phone, email, and chat channels
• Educate pros on software capabilities and troubleshooting
• Partner with Product, Success, and Engineering on user feedback
• Cultivate rapport through empathetic communication

📋 Requirements

• Ability to communicate with clarity, confidence, and warmth
• Proven background in top-tier customer and technical support
• Understanding of billing workflows, reconciliation, or QBO
• Availability Monday–Friday, 9:30 AM – 6:00 PM CDT

✨ Nice to Have

• Experience with Intercom, Dialpad, HubSpot, Notion, Stripe, QBO, or Slack
• Tech-savvy mindset with passion for teaching digital tools
• Talent for juggling priorities under pressure

🎁 Benefits & Perks

• 💰 Competitive base pay + bonus potential
• 🏥 100% paid medical, dental, vision (50% for dependents)
• 🏖️ Flexible PTO (minimum 10 days/year)
• 👶 12 weeks paid parental leave (birthing parent)
• 📚 Learning and development budget

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Call· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Technical Assessment· 60 min