💼 About This Role

You'll define the customer experience at a veterinary emergency hospital by delivering personalized, compassionate service. Your core impact is ensuring pets and their people feel supported before, during, and after their ER visit.

🎯 What You'll Do

• Greet customers warmly in person, over phone, or online
• Manage customer communications and route urgent calls to doctors
• Deliver personalized experiences and creatively say yes to needs
• Process payments accurately and protect financial information

📋 Requirements

• 2+ years of customer service experience
• Advanced proficiency in computer programs and practice management software
• Highly organized with strong attention to detail

✨ Nice to Have

• High emotional intelligence
• Experience in fast-paced or high-stakes environments
• Adaptability to thrive amid chaos

🎁 Benefits & Perks

• 💰 Competitive compensation ($20-$30/hr)
• 📚 Unlimited ER CE + travel stipend ($400-$1,000/yr)
• 🕒 Flexible work schedules
• 👕 Comfy scrubs, VEG swag, and stocked kitchen
• 🤝 Generous employee referral program

🚩 Heads Up

• Pay range is hourly but role is part-time, may affect benefits
• Requires availability for nights, weekends, and holidays on rotating basis