🛠 Tech Stack

💼 About This Role

You'll lead a team of Client Support Specialists, combining people management with direct client support responsibilities. You'll be accountable for meeting daily productivity metrics and serving as an escalation point for complex issues. This role offers a chance to work in a luxury design environment with a supportive culture.

🎯 What You'll Do

• Lead, coach, and develop a team of Client Support Specialists
• Monitor showroom volume and balance workloads
• Serve as primary escalation point for regional client support issues
• Oversee order management and enforce compliance with company policy

📋 Requirements

• 2-4 years of administrative or project management experience
• 1-2 years in a Team Lead or Supervisor capacity
• Proficiency in Microsoft Office (advanced Excel preferred) and ERP systems
• Ability to travel up to 30% to support showrooms

✨ Nice to Have

• Passion for design and interiors
• Experience in luxury retail or client service

🎁 Benefits & Perks

• 🏖️ Generous PTO (vacation, personal, sick time)
• 🩺 Medical/Dental/Vision insurance
• 💰 401k retirement savings plan
• 🏖️ Summer half days and a volunteer day
• 🎉 8+ federal holidays plus a floating holiday

📨 Hiring Process

Estimated timeline: 2-3 weeks · AI estimate

1. 1Recruiter Call· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Team Interview· 45 min