6h ago

Technical Service Manager

US

$120k-$130k / year

full-timesenior Remotemanufacturing

πŸ’Ό About This Role

You'll act as a trusted technical advisor to industrial customers, ensuring safe and optimal use of chlorate-based solutions in pulp and paper manufacturing. Your core impact is improving customer performance through field engagement and data-driven analysis. This role offers high autonomy and the chance to directly shape customer outcomes.

🎯 What You'll Do

  • Provide on-site technical support and conduct chlorate process audits.
  • Serve as primary technical contact resolving product and process issues.
  • Lead customer engagement activities including trials and training.
  • Analyze operational data to deliver actionable recommendations.

πŸ“‹ Requirements

  • Bachelor's degree in Chemistry, Chemical Engineering, or related field.
  • 5-10 years of experience in technical service or process engineering in pulp and paper.
  • Strong expertise in chlorate bleaching processes.
  • Experience managing customer relationships in industrial B2B settings.

✨ Nice to Have

  • Experience managing technical discussions for off-spec materials.
  • Familiarity with industry benchmarks and cost drivers.

🎁 Benefits & Perks

  • πŸ’° Competitive base salary $120k-$130k+ bonus
  • πŸ₯ Comprehensive healthcare coverage
  • 🏑 Remote work flexibility
  • πŸ“ˆ Professional growth opportunities
  • βš–οΈ Work-life balance emphasis

πŸ“¨ Hiring Process

Estimated timeline: 2-4 weeks Β· AI estimate

  1. 1Recruiter CallΒ· 30 min
  2. 2Hiring Manager InterviewΒ· 45 min
  3. 3Technical InterviewΒ· 60 min
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