Description

As our first Singapore-based Product Support Specialist, you'll be at the front lines of safely delivering AI to the world by responding to, investigating, and tracking user needs. You'll also help identify and close technical knowledge gaps, provide high-touch support to strategic customers, and demonstrate deep care for how we support customers at scale.

Requirements

• Experience in technical product support within a second tier or priority support team
• Familiarity with APIs and technical SaaS products
• Ability to thrive in fast-paced situations while meeting support metrics (CSAT, SLA)
• Strong user empathy and excellent written communication skills
• Bachelor's degree or equivalent in a relevant field

Responsibilities

• Become an expert in all Anthropic products
• Respond to user support cases from simple billing to complex API debugging
• Communicate with a wide range of user personas, from executives to consumer users
• Manage on-call tasks for high-urgency user issues during APAC hours
• Partner with engineers and stakeholders to diagnose and resolve user issues