💼 About This Role

You'll lead a team building integrations with strategic ITSM platforms like ServiceNow and Jira. Your work empowers customer service teams to resolve incidents faster through seamless tool workflows. This role bridges PagerDuty's incident management with customer-facing support tools.

🎯 What You'll Do

• Build and manage a team of talented engineers.
• Partner with Product Management to define roadmap for integrations.
• Deliver seamless integrations with ServiceNow, Jira, Zendesk, Salesforce.
• Collaborate with engineering leaders on cross-team initiatives.

📋 Requirements

• 8+ years of Engineering experience.
• 2+ years of Engineering Management experience.
• Experience building distributed systems with scalability requirements.
• Experience managing teams and fostering collaborative cultures.