💼 About This Role

You'll provide post-sale product and client support for Payscale's compensation software, troubleshooting issues and collaborating with engineering. Your work removes barriers, ensuring customers get value from the product.

🎯 What You'll Do

• Resolve client support cases via phone, email, or chat
• Investigate issues by collaborating with internal teams
• Document interactions and resolution steps in case records
• Provide supplemental testing for new SaaS releases

📋 Requirements

• 1+ years of customer-facing experience
• Foundational understanding of computer technologies
• Strong organization skills and ability to manage multiple deadlines
• Ability to quickly master MarketPay or Payfactors system

✨ Nice to Have

• Associate degree in related field
• Compensation background
• Intermediate technical/product knowledge

🎁 Benefits & Perks

• 🏖️ 15 paid days of additional leave credited upfront upon regularization, refreshed annually, unused monetized
• 🏥 HMO Coverage +1 dependent
• 📅 Fixed work schedule Monday-Friday 10pm-7am Manila
• 🌍 Paid Philippine Regular holidays + 1 additional Payscale holiday (Global Mental Health Day)
• 📚 Access to continued learning & development opportunities

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Call· 30 min
2. 2Technical Screen· 45 min
3. 3Hiring Manager Interview· 1 hour