💼 About This Role

You'll join a customer support team dedicated to resolving complex issues and ensuring client satisfaction. Your work will directly impact customer retention and loyalty for a UK-based organization. This role offers hands-on problem solving in a collaborative environment.

🎯 What You'll Do

• Handle incoming customer inquiries via phone and email
• Resolve complex product or service issues
• Document interactions and update customer records
• Collaborate with other teams to improve support processes

📋 Requirements

• 3+ years of customer support experience
• Excellent verbal and written communication skills
• Experience with CRM tools (e.g., Salesforce, Zendesk)
• Ability to multitask in a fast-paced environment

✨ Nice to Have

• Experience in IT or software support
• Knowledge of data privacy regulations

🎁 Benefits & Perks

• 💰 Competitive salary
• 🏖️ Generous holiday allowance
• 📈 Career progression opportunities