🛠 Tech Stack

💼 About This Role

You'll be the primary point of contact for customers interacting with GRAIL via phone, email, and chat. Your role is essential in providing exceptional service within cancer care. You'll work in a hybrid environment at our Durham, NC office, making a true difference in callers' lives.

🎯 What You'll Do

• Respond to inbound communications in a virtual contact center
• Document interactions in CRM and patient information in LIMS
• Own customer interactions and see cases through to completion
• Adhere to SOPs and regulatory guidelines

📋 Requirements

• Bachelor's Degree or equivalent experience
• 1+ year customer service in a call center or related environment
• Strong customer service and communication skills

✨ Nice to Have

• Strong organizational skills and attention to detail
• Ability to prioritize tasks and drive results
• Proactive communication and teamwork
• Strong computer and software skills

🎁 Benefits & Perks

• 🏖️ Flexible work arrangement with hybrid option
• 🏥 Comprehensive health benefits
• 📈 Career growth opportunities
• 🧘 Supportive team environment

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Application Review· 1-2 weeks
2. 2Phone Screen· 30 min
3. 3Interview· 1 hour