🛠 Tech Stack

💼 About This Role

You'll build AI-powered tools and automation while handling technical support for a CRM used by SMBs. Your core impact is owning problems end-to-end, from customer conversations to shipping code. This role combines customer empathy with solid Python skills in a fully remote, bootstrapped company.

🎯 What You'll Do

• Build Python scripts and internal tooling for imports, data cleanup, and reporting.
• Handle technical support tickets, including API questions and data migrations.
• Write clear bug reports and improve API documentation based on customer feedback.
• Experiment with AI tools and ship automation that scales customer support.

📋 Requirements

• 1+ years writing Python to solve real problems (APIs, data transformations, automation).
• Experience in customer-facing roles with strong empathy and clear communication.
• Comfortable with autonomy in a fully remote, async environment.
• Located in US time zones (ET, CT, MT, or PT).

✨ Nice to Have

• Experience building internal tools or automation workflows.
• Familiarity with AI tools like Claude, ChatGPT, or Copilot.

🎁 Benefits & Perks

• 🏖️ 5 Weeks PTO upon joining + Winter Holiday Break, with 2 extra days per year.
• 🏥 Medical, Dental, Vision with HSA option (US residents).
• 💰 401k match of 6% with immediate vesting (US residents).
• 👶 Paid Parental Leave for primary and secondary caregivers.
• 🌴 1 month paid sabbatical after 5 years.