🛠 Tech Stack

💼 About This Role

You'll lead ticketing support and client relationships for theater and residency venues nationwide, acting as a relationship manager and tech expert. Your work will ensure seamless event configuration and troubleshooting, directly impacting fan and client experiences. This role offers high visibility with top sports and music clients at a major ticketing platform.

🎯 What You'll Do

• Configure events and promotions for full-service clients
• Share best practices and advise on event configuration
• Develop relationships and understand each venue's unique challenges
• Troubleshoot and resolve technical support issues

📋 Requirements

• High School Diploma or equivalent
• 3+ years of experience in live event ticketing and event programming
• Problem-solving and decision-making skills in high-pressure environment
• Proficiency with Microsoft Office including Word, Excel, and Outlook

✨ Nice to Have

• Bachelor's Degree
• Ticket Operations experience for a venue

🎁 Benefits & Perks

• 🏥 Medical, dental and vision insurance
• 🏖️ Paid holidays, vacation and sick time
• 👶 Parental leave
• 💰 401k Plan with 3% employer match
• 📚 Training and education reimbursement

📨 Hiring Process

Estimated timeline: 2-3 weeks

1. 1Recruiter Zoom Interview· 20 min
2. 2Assessment· N/A
3. 3Zoom Interview· 1 hr
4. 4Onsite Interview· 1 hr