🛠 Tech Stack

💼 About This Role

You'll join the Customer Support team at Datavant, processing medical record requests and resolving release of information issues. You'll handle calls and inquiries from patients, insurers, and attorneys, ensuring accurate and timely responses. This fully remote role offers a supportive, remote-first environment in the healthcare data space.

🎯 What You'll Do

• Answer and conduct business on the telephone while maintaining excellent customer service.
• Review, research, resolve, and respond to inquiries via telephone, email, or written correspondence.
• Document all calls, inquiries, and resolutions in software systems.
• Meet and maintain department productivity and quality assurance expectations.

📋 Requirements

• High school diploma or equivalent from an accredited institute.
• Experience with a multi-line phone system.
• Computer proficiency: MS-Office at intermediate/advanced level.
• Ability to pass a 90-day ROI Certification course with 85%+ score.

✨ Nice to Have

• Experience in data entry, medical records, health care, insurance claims processing or proofreading.
• One year of MS-Office experience.

🎁 Benefits & Perks

• 🏖️ Remote work from home
• 🕐 Full-time stable schedule (Mon-Fri, 8am-5pm PST)
• 💼 High-potential team in transformative healthcare data

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Phone Screen· 30 min
2. 2Technical Assessment· 30 min
3. 3Offer· N/A