5h ago

Platform Engineer - Support

Chicago, IL
junior HybridFinancial Services

Tech Stack

Description

You will provide first-level technical support for Microsoft Windows platforms, assisting users via phone, email, and a centralized ticketing system. You'll troubleshoot hardware and software issues, install and configure systems, and document resolutions to help improve IT services.

Requirements

  • Associate's degree in Computer Science or related field preferred
  • Minimum 2+ years of technical support experience
  • Strong knowledge of Microsoft Windows desktop operating systems
  • Proficiency in Microsoft Office Suite
  • Working knowledge of Entra ID, Azure, PowerShell, Active Directory, and Office 365

Responsibilities

  • Provide timely technical assistance for computer systems, software, and hardware
  • Troubleshoot desktops, laptops, virtual machines, smartphones, and peripherals
  • Install operating systems, applications, and configure system settings
  • Diagnose root causes and implement permanent solutions
  • Document resolutions in knowledge base and maintain incident records
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