5h ago
Platform Engineer - Support
Chicago, IL
junior HybridFinancial Services
Tech Stack
Description
You will provide first-level technical support for Microsoft Windows platforms, assisting users via phone, email, and a centralized ticketing system. You'll troubleshoot hardware and software issues, install and configure systems, and document resolutions to help improve IT services.
Requirements
- Associate's degree in Computer Science or related field preferred
- Minimum 2+ years of technical support experience
- Strong knowledge of Microsoft Windows desktop operating systems
- Proficiency in Microsoft Office Suite
- Working knowledge of Entra ID, Azure, PowerShell, Active Directory, and Office 365
Responsibilities
- Provide timely technical assistance for computer systems, software, and hardware
- Troubleshoot desktops, laptops, virtual machines, smartphones, and peripherals
- Install operating systems, applications, and configure system settings
- Diagnose root causes and implement permanent solutions
- Document resolutions in knowledge base and maintain incident records
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