1d ago

Customer Advocacy Manager

California

$90k-$130k / yearest.

full-timemidsoftware

🛠 Tech Stack

💼 About This Role

You'll build and nurture relationships to turn customers into brand advocates. You'll capture success stories and manage advocacy programs to amplify the voice of the customer. This role requires on-site presence three days a week.

🎯 What You'll Do

  • Develop and execute customer advocacy strategy
  • Recruit customers into advocacy programs
  • Manage customer reference programs
  • Create customer stories and case studies

📋 Requirements

  • 3-5+ years in customer marketing or advocacy
  • Storytelling and content development skills
  • Experience with Salesforce
  • Relationship-building and communication abilities

✨ Nice to Have

  • Public speaking or event management experience
  • Knowledge of social media and community engagement
  • Familiarity with customer lifecycle and journey mapping

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

  1. 1Recruiter Screen· 30 min
  2. 2Hiring Manager Interview· 45 min
  3. 3Case Study Presentation· 60 min
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