Description

In this role, you will support sales, patient care, and retention by handling incoming inquiries and requests. You'll play a key part in shaping the patient experience and ensuring a positive journey for our patients.

Requirements

• Customer service or support experience is an asset
• Self-aware, open-minded, with high emotional intelligence
• Strong interpersonal and communication skills
• Ability to multitask and prioritize in a fast-paced environment
• Flexible to work weekends and holidays

Responsibilities

• Provide excellent customer service via phone, email, and chat
• Respond to inquiries and resolve patient/physician issues professionally
• Educate patients on services, policies, and procedures
• Assist with account setup, login issues, password resets, and billing
• Guide patients with medical intake forms and schedule appointments