💼 About This Role

You'll define the customer's experience at a veterinary emergency hospital, ensuring warm greetings, seamless communication, and personalized care. Core impact: you'll be the bridge between clients and medical staff, resolving concerns and creating lasting connections. This role offers growth opportunities in a Great Place to Work-certified environment.

🎯 What You'll Do

• Greet customers with warmth and urgency in person, phone, or online
• Oversee all customer communications and route urgent medical calls
• Deliver personalized experiences and creatively say yes to needs
• Process payments accurately while protecting personal information

📋 Requirements

• 2+ years of customer service experience
• Advanced knowledge of computer programs and practice management software
• Highly organized with strong attention to detail
• Availability to work nights, weekends, and holidays

✨ Nice to Have

• Experience in veterinary or medical setting
• High emotional intelligence
• Bilingual skills

🎁 Benefits & Perks

• 💵 Competitive compensation including base and 401K match
• 🏥 Health and wellness benefits starting day one
• 📚 Unlimited ER CE plus travel stipend
• 👶 Paid parental leave up to 10 weeks at 100% salary
• 🕒 Flexible work schedules