💼 About This Role

You'll join Nuitée's team in Barcelona to handle urgent customer issues and high-priority travel disruptions. You'll act as a critical escalation point, ensuring swift resolutions via phone, email, and chat. This role offers the chance to work in a fast-paced environment at a company building the API backbone for the global travel industry.

🎯 What You'll Do

• Handle emergency and urgent customer inquiries via phone, email, and chat
• Resolve escalated issues and provide timely, effective solutions
• Coordinate with internal teams, hotels, and partners to address travel disruptions
• Monitor and track emergency cases to ensure resolution within SLA

📋 Requirements

• 4–5 years of customer service experience, preferably in travel or hospitality
• Strong problem-solving and decision-making skills under pressure
• Excellent communication and interpersonal abilities
• Proficient with Microsoft Office and customer service tools

✨ Nice to Have

• Experience handling escalations and urgent cases
• Knowledge of emergency support procedures
• Multilingual abilities

🎁 Benefits & Perks

• 🌍 Global Impact - Work with partners like Google, Uber, and Priceline
• 🚀 Startup Agility - Join a well-funded, profitable company
• 🤖 AI Innovation - Power the future of travel with cutting-edge APIs

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter call· 30 min
2. 2Hiring manager interview· 45 min
3. 3Final interview· 45 min