💼 About This Role

You'll answer incoming calls for a busy Toyota service department, scheduling appointments, tracking parts, and addressing recalls. Your core impact is ensuring a seamless customer experience by handling 200-300 daily calls with professionalism and accuracy. You'll stay updated on Toyota recalls and use dealer management software to manage schedules.

🎯 What You'll Do

• Answer incoming calls (200-300/day) for service appointments and inquiries.
• Review vehicle service history and schedule recalls as parts become available.
• Respond to online chats and text messages promptly.
• Monitor and adjust online appointments, contacting customers as needed.

📋 Requirements

• High school diploma or equivalent plus 1+ year relevant experience.
• Outstanding telephone skills and ability to handle high call volume.
• Strong computer skills for scheduling and data entry.
• Ability to multitask between calls and computer systems.

✨ Nice to Have

• Prior automotive or dealership experience.
• Familiarity with Toyota recalls and service processes.

🎁 Benefits & Perks

• 🏥 Medical, dental, vision, life, disability insurance
• 💰 401(k) with company match
• 🏖️ Immediate PTO accrual
• 🚗 Vehicle/service discounts
• 🏋️ Free gym membership