Tech Stack

Description

You will own the technical success of our customers—primarily banks and credit unions—from contract through renewal, acting as a trusted technical advisor. You'll lead implementations, manage escalations, and work cross-functionally to drive value from our AI solutions.

Requirements

• 6+ years in customer-facing technical role (TAM, Solutions Engineer, etc.)
• Experience with complex SaaS implementations for enterprise or financial clients
• Experience with conversational AI (chatbots, voice, IVR, LLMs)
• Familiarity with SQL, Postman, API workflows, and troubleshooting
• Strong communication and stakeholder management skills

Responsibilities

• Lead end-to-end implementation activities from kickoff through go-live
• Serve as primary technical point of contact for 10–12 customer accounts
• Run technical workshops and coordinate UAT
• Monitor post-go-live success and resolve issues
• Provide product feedback and influence roadmaps