🛠 Tech Stack

💼 About This Role

You'll own the business systems and workflows powering Customer Success at TouchBistro. You'll drive end-to-end system strategy and continuous improvement of CRM and contact centre platforms. This role combines hands-on platform ownership with strategic process design.

🎯 What You'll Do

• Design and optimize Salesforce workflows, automation, and permissions.
• Lead evolution of contact centre systems (Salesforce Omni-Channel, Amazon Connect).
• Standardize Customer Success processes aligned to system design.
• Drive automation and cross-functional initiatives with Data, Product, and Engineering.

📋 Requirements

• Salesforce Administrator Certification (required).
• 5+ years experience in Customer Operations, CS Operations, or RevOps.
• Deep hands-on experience configuring and administering CRM platforms (Salesforce preferred).
• Experience managing or supporting contact centre technologies (AWS preferred).

✨ Nice to Have

• People leadership experience.
• Ability to translate operational needs into scalable system solutions.
• Experience leading cross-functional systems initiatives.

🎁 Benefits & Perks

• 🏖️ Generous Time Off Program
• 🏥 Health, Dental, and Vision Benefits
• 🧘 Flexible Health and Wellness Plan
• 👶 Parental Leave top up
• 📚 Professional Development