🛠 Tech Stack

💼 About This Role

You'll build trusted customer relationships and drive product adoption across a defined book of business. Partnering with an Account Manager, you'll support renewals and growth while ensuring customers realize lasting value from 3E solutions.

🎯 What You'll Do

• Build trusted relationships with customer stakeholders across your assigned book of business.
• Drive adoption and engagement across 3E solutions by helping customers use products effectively.
• Execute customer success plans aligning product value to each customer’s goals.
• Identify at-risk accounts early by monitoring product usage and engagement signals.

📋 Requirements

• 2+ years of Customer Success or Account Management experience in a customer-facing role.
• Experience in SaaS or technology environment.
• Strong relationship-building skills with diverse customer stakeholders.
• Ability to learn multiple products and become a generalist across a broad solution set.

✨ Nice to Have

• Experience supporting renewals, retention, or expansion in a recurring-revenue business.
• Familiarity with customer success metrics such as NRR and usage trends.
• Experience with CRM tools like Salesforce.