Description

You will be the first point of contact for clients and applicants, handling inquiries via phone, email, chat, and web-based tools. You'll build product knowledge, troubleshoot issues, and ensure high-quality support in a collaborative environment.

Requirements

• Customer-focused mindset with strong problem-solving skills
• Ability to multitask and stay organized in a high-volume environment
• Excellent verbal and written communication skills (English required)

Responsibilities

• Serve as first point of contact for client/applicant inquiries via phone, email, chat, and support portal
• Gather and assess information to understand issues and provide effective solutions
• Research, troubleshoot, and resolve issues within established SLAs
• Accurately document all client/applicant interactions and case details
• Meet weekly/monthly CSAT and performance goals