🛠 Tech Stack

💼 About This Role

You'll support global IT operations for a leading technology company, acting as the first point of contact for technical issues. Your impact includes resolving hardware and software problems, ensuring high customer satisfaction.

🎯 What You'll Do

• Process laptop replacement queue
• Respond to technical issues via ticketing and Slack
• Administer Google Workspace and Slack
• Image and set up laptops for new employees

📋 Requirements

• 3-6 years of helpdesk or technical support experience
• Strong understanding of Apple operating systems
• Excellent problem-solving skills
• Proficient in corporate communication

✨ Nice to Have

• IT certification or bachelor's in IT
• Familiarity with ITSM and helpdesk software

📨 Hiring Process

Estimated timeline: 1-2 weeks · AI estimate

1. 1Phone Screen· 30 min
2. 2Technical Interview· 45 min
3. 3Hiring Manager Interview· 30 min