🛠 Tech Stack

💼 About This Role

You'll deliver fast, accurate support to healthcare professionals via chat, voice, and email, resolving shift and payment issues. You'll help grow a marketplace for on-demand healthcare shifts used by over 60,000 professionals. This role offers pathways to leadership in a fast-growing Series C company.

🎯 What You'll Do

• Resolve shift, payment, and platform issues via chat, voice, and email.
• Navigate Zendesk and Salesforce to investigate and document cases.
• Apply judgment to troubleshoot and adapt workflows as needed.
• Monitor trends and flag recurring issues or process gaps.

📋 Requirements

• 2+ years of customer support experience via chat or voice.
• 2+ years using CRMs like Zendesk or Salesforce.
• 2+ years using Google Workspace (Docs, Sheets, Gmail) at work.
• Fluent professional-level English (spoken and written).

✨ Nice to Have

• Experience in healthcare or marketplace support.
• Ability to work weekends and 24/7 shifts.

🎁 Benefits & Perks

• 🌍 Remote-first culture with global team.
• 📈 Career growth path to leadership roles.
• 🏥 Healthcare coverage (may vary by region).