Description

You will provide outstanding technical support to customers and partners, troubleshooting issues with Nintex products, and ensuring positive customer experiences. You will serve as an internal escalation point before cases move to development.

Requirements

• Collect relevant data for effective troubleshooting
• Understand how customers use products
• Deliver positive customer experiences
• Act as escalation point for technical issues

Responsibilities

• Provide technical support via CRM, phone, or chat
• Troubleshoot and resolve technical issues with Nintex products
• Identify customer impact and escalate when necessary
• Ensure Service Level Agreements are met
• Serve as internal escalation point before cases go to development