1d ago

Customer Loyalty Programs Manager

Kuala Lumpur

$110k-$150k / yearest.

full-timesenior Remote

💼 About This Role

You'll drive strategic loyalty partnerships and commercial growth across the Xsolla ecosystem. You'll own the full loyalty project lifecycle, from negotiation through implementation. This role stands out for combining fintech expertise with gaming industry impact.

🎯 What You'll Do

  • Identifying and closing loyalty partnership agreements with payment infrastructure integration.
  • Owning loyalty project lifecycle from negotiation through go-live and optimization.
  • Designing loyalty flow mechanics including points issuance, redemption, and exchange.
  • Acting as commercial liaison between loyalty partners, product, and technical teams.

📋 Requirements

  • 5+ years experience in customer loyalty programs and fintech.
  • Proven experience managing senior-level relationships across regional markets.
  • Strong commercial negotiation skills with multi-country agreement track record.
  • Solid understanding of loyalty program mechanics, billing, and financial models.

✨ Nice to Have

  • Experience with regional or global platforms in loyalty, fintech, or gaming.
  • Familiarity with payment ecosystems.
  • Exposure to complex partnership models involving multiple jurisdictions.

🎁 Benefits & Perks

  • 🌍 Remote work flexibility
  • ✈️ Travel opportunities for industry events
  • 📈 Career growth within a global commerce company
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