💼 About This Role

You'll drive adoption and long-term value for enterprise clients using our PropTech CRM platform. You'll be the dedicated product specialist during onboarding and beyond. This role is pivotal as we shape the future of enterprise customer success at a rapidly growing UK company.

🎯 What You'll Do

• Immerse yourself in the product and build knowledge of evolving features.
• Ensure customer feedback flows to product and business teams.
• Support clients from onboarding to proactive engagement.
• Collaborate with sales and tech to design new features reflecting customer voice.
• Provide exceptional technical support via phone and email.

📋 Requirements

• Background in Customer Success.
• Passion for providing an excellent customer experience.
• Excellent written and verbal communication skills in English.
• Highly organised with exceptional attention to detail.

🎁 Benefits & Perks

• 🏠 Hybrid-working with up to 3 days WFH
• 🏖️ £1,000 holiday bonus after first year
• 📚 £500 yearly L&D budget
• 🎂 Birthday off paid
• 🧠 Mental health support via Health Assured