Description

Lead programs that improve how Robinhood detects, responds to, and learns from system incidents. Define incident management standards, guide response coordination, and ensure follow-up actions are completed. Translate reliability strategy into clear execution plans, aligning engineers and leaders on priorities and measurable outcomes.

Requirements

• 7+ years experience leading technical programs in infrastructure, reliability, or incident management at scale
• Ability to understand system architecture and work closely with senior engineers
• Experience building incident management or reliability processes that improved uptime or response time
• Strong communication skills for high-pressure coordination
• Proven ability to organize complex work across multiple engineering teams

Responsibilities

• Lead incident management programs including response processes, escalation paths, and post-incident tracking
• Define and track follow-up actions after incidents to reduce repeat issues
• Run technical risk assessment program to identify and control top risks
• Manage infrastructure migration projects to build pre-production testing discipline
• Provide updates on program status, risks, and system health metrics to leadership