🛠 Tech Stack

💼 About This Role

You'll lead the IT Service Desk for a fast-growing fintech, owning the support experience for over 950 employees across Europe. You'll set the standard for quality, drive process improvements, and directly enable productivity. This role offers real autonomy to shape how IT support scales at Mollie.

🎯 What You'll Do

• Manage day-to-day IT support operations across European offices
• Lead and mentor a team of Service Desk technicians
• Own onboarding and offboarding processes for employees
• Drive process improvements and automation opportunities

📋 Requirements

• Proven experience leading or mentoring a Service Desk team
• macOS and iOS device management expertise
• Jira Service Management and ITIL knowledge
• Experience with Okta, Google Workspace, or similar IAM tools

✨ Nice to Have

• Experience supporting distributed teams across multiple countries
• Knowledge of IT security best practices
• Automation scripting skills

🎁 Benefits & Perks

• 🌍 Work from our Amsterdam office with hybrid flexibility
• 📈 Annual salary reviews and performance feedback
• 🚀 Opportunities to grow internally
• 💡 Autonomy to shape the support function
• 🤝 Collaborative, small-team culture

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Phone Screen· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Technical Interview· 60 min