6 days ago

Account Manager - National Accounts

Schaumburg, IL

$100,000-$130,000 / year

full-timeseniorFire Protection and Security Services

Tech Stack

Description

You will focus on facilities leaders, property managers, and portfolio owners across commercial real estate, healthcare, education, logistics, and industrial environments to generate new opportunities and expand accounts. This customer-facing position requires building relationships, creating pipeline, and serving as the primary day-to-day contact for assigned customers. You will coordinate with internal teams to ensure work meets client expectations and code requirements.

Requirements

  • Bachelor’s degree in Business, Sales, Marketing, or related field preferred; equivalent experience considered
  • 5+ years of experience in account management, client relationship management, or sales within fire protection, life safety, building systems, HVAC, low-voltage security, or facility services
  • Experience managing a customer portfolio approaching or exceeding $2M in annualized revenue, with demonstrated success handling large, multi-site accounts
  • Ability to ramp quickly and generate qualified meetings with decision-makers early in tenure (typically within the first 60 days)
  • Proficiency with CRM platforms (Salesforce, HubSpot, Q360, or similar) and Microsoft Office Suite
  • Ability to travel up to 50% to client locations and Fortis operating branches
  • Ability to meet company driving eligibility requirements, including holding a valid driver’s license and maintaining an acceptable motor vehicle record

Responsibilities

  • Drive proactive business development by building a national pipeline of target accounts, generating new opportunities, and securing qualified meetings with decision-makers
  • Serve as the primary daily contact for assigned national and multi-location clients, building trust and long-term partnerships
  • Coordinate inspections, deficiency walkthroughs, and corrective work with internal field operations teams and client site contacts across multiple locations
  • Identify opportunities to expand Fortis services within existing accounts and new client locations
  • Track and report account performance, risks, engagement trends, and growth opportunities using CRM tools
  • Support renewal strategies by preparing proposals, gathering requirements, and presenting value-based recommendations
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