💼 About This Role

You'll provide frontline technical support for Entrata's property management software, troubleshooting issues via phone, ticket, or chat. You'll collaborate with cross-functional teams to ensure timely resolution and clear communication with customers. This role offers the chance to deepen your expertise in a growing AI-driven company.

🎯 What You'll Do

• Provide technical support via telephone, ticket, and chat.
• Develop subject matter expertise in core technologies and one specialty.
• Maintain ownership of each incident from report through resolution.
• Document and report software issues to proper teams.

📋 Requirements

• 1-3 years of technical support experience in a B2B environment.
• Strong analytical and problem-solving skills in complex environments.
• Excellent written and verbal communication skills.
• Ability to adapt quickly to change and work proactively.

✨ Nice to Have

• Associate's degree or equivalent work experience.
• Experience with knowledge base resources.
• Property management industry experience.

🎁 Benefits & Perks

• 🌐 Remote flexibility available (with night shift).
• 💡 Career growth opportunities in a global tech leader.
• 🏢 Onsite collaboration in a dynamic Pune office.