🛠 Tech Stack

💼 About This Role

You'll design systems, build automation, and run experiments that turn strategy into scalable programs for digital customer success. You'll join a small, high-impact team building this function from the ground up globally, focusing on AI-powered customer engagement and cross-functional collaboration.

🎯 What You'll Do

• Build and optimize global automated customer journeys with segmentation and triggers.
• Design experimentation loops for AI-powered engagement and success metrics.
• Architect attribution layer with Data Science to measure business impact.
• Partner cross-functionally with Product, RevOps, and Marketing teams.

📋 Requirements

• 5-7+ years in Digital CS, Operations, or Lifecycle Marketing.
• Systems-level thinking: translate strategy into scalable programs.
• AI-powered customer engagement experience (chatbots, agents).
• Cross-functional influence partnering with Data Science and Engineering.

✨ Nice to Have

• Experience with segmentation and coverage model design.
• Comfort designing global programs scaling across regions.
• Familiarity with experimentation and A/B testing methodologies.

🎁 Benefits & Perks

• 💰 Competitive cash compensation, equity, and benefits.
• 🏖️ Hybrid work with in-office Anchor Days (Mon, Tue, Thu).
• 📈 High-growth startup culture with global impact.

📨 Hiring Process

Estimated timeline: 3-5 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Technical/Cross-functional Interview· 60 min
4. 4Executive Interview· 45 min