Tech Stack

Description

In this role, you will partner with sales, account management, and customer success teams to lead data-driven value assessments for enterprise clients. You'll analyze large datasets, build financial models, and connect digital performance metrics into clear business cases that demonstrate ROI. Your work helps customers measure and realize value from Coveo's platform across commerce, service, and workplace use cases.

Requirements

• 7+ years of experience in consulting, digital strategy, e-commerce analytics, SaaS value engineering, or similar analytical customer-facing role
• Strong understanding of digital commerce KPIs: conversion rate, revenue per visit, average order value, margin, customer lifetime value
• Advanced Excel modeling skills including scenario analysis and financial projections
• Executive-level communication skills to translate complex analysis into persuasive business insights
• Ability to work with large datasets

Responsibilities

• Lead data-driven value assessments with stakeholders across digital, commerce, service, support, and analytics teams
• Use advanced Excel modeling to identify performance gaps, quantify upside potential, and translate metrics into revenue and ROI
• Build rigorous financial models and executive-ready business cases tailored to senior stakeholders
• Establish measurable success criteria and baseline metrics aligned with customer strategic objectives
• Partner with Customer Success and Account teams to embed value realization into long-term account strategy