💼 About This Role

You'll own customer relationships and drive revenue growth for Lumafield, a company revolutionizing manufacturing with industrial CT scanning. You'll serve as a trusted advisor, ensuring customers achieve business value and leading executive-level business reviews. This role blends technical depth in engineering with commercial strategy.

🎯 What You'll Do

• Own relationships, revenue, contracts, and outcomes for your accounts
• Partner with engineering teams to identify opportunities for improvement
• Proactively manage renewals, mitigate churn, and maintain account health
• Uncover upsell and cross-sell opportunities to expand product usage

📋 Requirements

• Engineering B.S. degree or equivalent technical experience
• 8+ years of working experience including technical and client-facing roles
• Excellent communication skills effective across all organization levels
• Ability to create and deliver executive-level presentations

✨ Nice to Have

• MBA or equivalent business experience
• Customer Success experience

🎁 Benefits & Perks

• 🏖️ Unlimited PTO
• 📈 Equity
• 🏥 Health insurance
• 💻 Remote flexibility
• 📚 Professional development

📨 Hiring Process

Estimated timeline: 3-5 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Technical Interview· 60 min
4. 4Executive Interview· 45 min