5h ago

Inside Sales Representative

Mississauga, Ontario, Canada

$45,010+ / year

full-timejuniorautomotive

Description

You will manage inbound customer inquiries and conduct warm outbound calls to guide customers through Clutch's online car-buying process. You'll update CRM records, explain products and protection plans, and collaborate with other departments to ensure a seamless experience from inquiry to sale.

Requirements

  • High school diploma or equivalent
  • 2-3 years of customer service or sales experience
  • Valid OMVIC license or willingness to obtain within first month
  • Availability to work weekends (Saturday or Sunday)
  • Attention to detail and strong organizational skills

Responsibilities

  • Manage inbound customer inquiries via phone, email, and SMS
  • Conduct warm outbound outreach to prospective customers
  • Guide customers through the Clutch car-purchasing process
  • Update customer information in CRM system
  • Collaborate with other departments for seamless customer experience
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