Tech Stack

Description

You will collaborate with clients to implement NICE products, configure their portal, integrate it into their business processes, and manage multiple engagements to ensure timely delivery.

Requirements

• Bachelor's degree in Telecommunications, Computer Science, or related field
• 3+ years experience implementing SaaS solutions, preferably in contact center or telecom
• Client-facing implementation experience
• Knowledge of JavaScript, HTML, Perl, or Java
• Experience with APIs, webhooks, and third-party integrations

Responsibilities

• Collaborate with clients to gather requirements and design implementation strategies
• Configure contact center solutions including call flows, IVR paths, APIs, and integrations
• Manage multiple client engagements ensuring timely and high-quality delivery
• Troubleshoot technical issues during implementation and support UAT
• Document configuration steps and create process guides